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Count on Excellent Client Service via Telephone, Fax and E-mail!

We think of our clients as part of the family. This means that when you call us, we're glad to hear from you, and happy to talk to you. We make sure you are treated just the way we like to be treated. In the rare case that something doesn't go quite right, we're going to fix things as best we can. When we answer the phone, "How may we provide you with excellent service?" - we mean it!

Whether you intend to collect our products or give them as gifts, we know that you will be completely satisfied. We appreciate your business!

NEED HELP? Call us now!
• Order by Phone: 214-679-3967
Monday - Friday 9am - 5pm Central Time
Client Services
• Phone: 214-679-3967
• Fax: 972-862-9666

• E-mail: support@collectoragency.net

Topic: Ordering
Do I need an "Account" to order?

No. You do not need to have an account to order. Simply add items to your shopping cart, press "checkout", then follow the directions to enter your email address and password. Then you will enter your shipping address and payment information. Your order is confirmed when you receive an Internet Order Number on the Receipt page during checkout and via email.

Topic: Ordering
Will I receive an email confirmation of my order?

Yes. You will receive an Order Confirmation email with your Internet Order number immediately after you click the "Place Your Order" button. You will also receive Order Status and Shipping Confirmation emails. Furthermore, if you have items on backorder for more than 30 days, you will receive monthly Order Status emails.

Topic: Ordering
Why don't I get a customer number as soon as I place an order?

You will receive a customer number on the second e-mail confirmation titled Order Status. We issue customer numbers as your order is imported to our main database. For security reasons, our main customer database is not "live" on our website, and therefore no customer number is given at the time you order. Customer numbers are sent on Order Status emails as well as printed on all invoices. You can also email or call Client Services to find out your customer number.

What methods of payment do you accept?

We accept Visa, MasterCard, Discover/Novus, and American Express Credit Cards. We also accept Money Orders and Cashier's Checks in U.S. Dollars for items that are in stock. Contact Client Services if you wish to pay by Personal Check, Money Order or Cashier's Check. Sorry, we do not accept CODs.

Very important note: Your credit card will NOT be charged until items are ready for shipment.

Topic: Ordering
What if an item, description, price or other content on the web site is inaccurate?

We attempt to be as accurate as possible. However, we do not warrant that product descriptions, prices, photographs or other content of this site is accurate, complete, reliable, current, or error-free. We are not responsible for typographical errors, manufacturer delays in delivery or changes to products. All product descriptions, case assortments, variations, prices and ship dates are subject to change and availability without notice. Please see our legal disclaimer for more information.

Topic: Ordering
Am I guaranteed to get an item in the promised shipping period or availability date?

No. The Collectors Agency does not manufacture products. We rely on other companies to supply our merchandise. Because of this, Renegade SMS is not responsible for manufacturer delays in delivery, manufacturer shortages in delivery, manufacturer non-delivery of product, manufacturer changes, manufacturer modifications or manufacturer cancellations. Furthermore, a manufacturer most likely will not notify Renegade SMS of these situations. Because of this, we have no way to notify our customers of these situations and therefore we can not implement any type of product ship date or availability guarantee to our customers.

Topic: Ordering
Is your web site Secure?

Yes. We use Paypal Authenticated Secured Socket Layer (SSL) which encrypts data from the Internet to our location. If your web browser handles the SSL protocol, your credit card is as safe as the Internet currently handles.

Topic: Shipping
International Duties, Taxes, and Regulations

You are responsible for any and all import duties, taxes or brokerage fees. The Collectors Agency is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. IMPORTANT: Please contact your local customs department for more information.

 

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